DELETE YOUR ACCOUNT AND DATA — PHÒNG THỜ VIỆT
Operator: Công Ty TNHH Di Sản Số. Address: Số 1 ngách 61, phường Bồ Đề, Long Biên, Hà Nội, Việt Nam.
1. REQUEST DELETION IN THE APP
Go to Cài đặt (Settings) → Bảo mật (Security) → Xóa tài khoản (Delete account). Read the confirmation and enter your password in the app's secure interface if requested.
Signing out, leaving a family tree or hiding a member is not an account-deletion request.
2. IF YOU CANNOT LOG IN OR HAVE UNINSTALLED THE APP
Email a deletion requestEmail contact@disansohoa.com with the subject “Phòng Thờ Việt — Account/data deletion request”. External request page: https://legal.disansohoa.com/delete-account. You do not need to reinstall the app to send an email/web request.
Provide your account email or identifier if known, the data you want addressed and a reply contact. People without an account whose information appears in a family tree may also request action on their own data. Representatives need appropriate authority.
Provide only necessary verification information. Do not email passwords, verification codes, card details or full identity-document images.
3. WHAT DATA IS ADDRESSED?
A valid request covers the account and associated personal data within its scope, not merely disabling login. Shared family-tree data is considered separately to protect your rights and those of others.
If some information must be retained for legal obligations or other valid grounds, we explain the data categories, reasons and retention period or criteria. It must not continue to be used for unrelated purposes.
Account, family-tree and altar data are kept while your account is active. After a confirmed account deletion request, data is removed from live systems within 30 days and from backups within 90 days (backups are overwritten on a rolling cycle and never used to restore deleted data). Transaction records are kept for 10 years as accounting law requires, separated from your profile where possible. Technical logs are kept for up to 12 months; support requests for 24 months after they are resolved. Information about relatives that you added to a shared family tree stays in that tree after you leave, unless the person concerned or an administrator asks for it to be removed. Data on your device is removed when you uninstall the app or clear its data.
Independent copies exported by others may be outside our ability to retrieve. This does not replace handling data within systems under our control.
4. CHECK SUBSCRIPTIONS BEFORE DELETION
Account deletion does not automatically cancel Google Play/App Store subscriptions. If you have an auto-renewing subscription, use the store's subscription management tools to cancel if you do not wish to continue. Lawful refund and complaint rights still apply.
5. VERIFICATION AND RESPONSE
Requests are verified and handled within applicable legal time limits. You receive the outcome, details of any lawful retention and reasons for extensions or partial refusal. We do not promise immediate erasure of every copy on every system.
Opening these instructions does not submit a deletion request. Use step 1 or 2 to request action.
Privacy Policy: https://legal.disansohoa.com/privacy.